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Call Center Metrics Help You Meet Your Customer Experience Goals For the Future

Your call center is an important part of a customer’s experience with your dealership, and it may play an even more central role in...
call center metrics

Choose Call Center Metrics That Bring Customers Back

At your last team meeting, you likely invited your call center reps to share ways that they resolved various customer concerns, and you celebrated...

Metrics That Support Customer Service in the Automotive Industry

Your dealership call center strives to offer excellent customer service. In so many instances in the automotive industry, it’s easy to point to anecdotal...

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