Artificial intelligence (AI) is permeating much of everyday life, with Amazon’s Echo installed to make homes run more smoothly and assist with tasks like scheduling appointments, searching and checking the weather. They even operate smart home appliances and fulfill your requests for music to play. So, what’s next? AI intelligence will come to cars, and in ways that will change the automotive industry. Here are three major developments that will soon appear in the vehicles in your car showroom:
The traveling assistant: Like Echo for your vehicle, a traveling assistant will soon come with new cars and be imbedded into smartphones. This Google technology will travel with you, scheduling appointments with stunning agility by handling the back-and-forth with others’ traveling assistants to find a time that works with everyone’s schedules.
Your traveling assistant will likely be something that works across platforms in your car, smartphone and home with seamless integration to keep your life running as smoothly as possible. It will send automatic text replies and answer questions, no matter where you’re working or playing.
The chat bot: Already becoming a widely-used technology, the chat bot can handle many of your customers’ simple questions without requiring any involvement from employees. Standard questions that a chat bot can handle will include:
- What are your hours of business?
- When can I get an appointment in your service department?
- How long is the wait for an oil change?
- How do I stream music from my smartphone in my new car?
The chat bot can even be programmed to match the tone of your brand, using a humor-laced or formal approach based on your preference for what matches your brand voice.
Connection to the Internet: You will soon see vehicles in your car showroom that will operate online, introducing a new level of convenience and insight into the smooth functioning of your car. For instance, if you need a repair, your car can be evaluated for which specific repair is necessary before you make an appointment.
Some adjustments and repairs may be possible through the Internet, allowing the driver to experience improved performance without bringing the car in for a repair. Technicians will be able to adjust map capabilities or other electronic features from the dealership while the driver stays on the road.
AI intelligence offers new opportunities for drivers to experience a heightened level of everyday convenience. Your car showroom will soon feature automobiles that are equipped with more of these highly digital options than ever before.